Contact / Client support
Talk to the team
Questions about plans, verification, withdrawals or the platform itself are answered by the Client Support and Compliance team in Manchester. The usual waiting time on email is usually under 5 minutes.
- Email: [email protected]
- Hours: Monday to Friday, 9:00 to 17:30 (excluding public holidays)
- Office: 120 Example Avenue, Suite 4, Manchester — fictional demo address, Manchester, United Kingdom
Trading involves risk, including the loss of the capital you invest.
ACCESS / NEW-ACCOUNT
Open registration / Limited places
Leave your details and a member of the team will contact you within one working day.
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal adviser will contact you within 24 hours.
Where you find us
The office operates Mon to Fri 9:00 to 17:30 (UK time). Visitors are welcome for booked appointments only, so that an adviser is free to sit down with you.
Complaints and formal matters: if your query is a complaint rather than a support request, it is handled under the process on the complaints page, including escalation to the Financial Ombudsman Service where applicable.